Q: I booked a apartment automotive with Greenback thru Priceline. My automotive didn’t have a entrance or rear registration code, so I needed to convey it again that night time. The second one automotive Greenback gave me was once no longer the dimensions I reserved. It was once too small to house my passengers.

The next day to come, I in the end were given Greenback to agree to present me the car I had booked, a midsize SUV. A consultant advised me to convey my automotive again for some other alternate. However as a substitute of exchanging it, Greenback handled it like an early go back. A consultant advised me I must pay for some other reservation.

I’ve been speaking to Greenback and Priceline for 2 weeks, making an attempt to get money back for the times I could not use my apartment. Either one of them stay telling me they don’t have my cash and that the opposite entity owes me money back.

A: You’ll have gotten the automobile you reserved from Greenback. As a substitute, they passed you the keys to a apartment with out plates, after which canceled your subsequent reservation. Come on!

However, issues went unsuitable on each side of the counter. The very first thing you will have to do earlier than leaving the apartment facility is to check out the automobile in moderation and take pictures. Had you completed so, you most likely would have spotted the lacking plates. Then, you do not need had to go back your first apartment.

If the primary car needs to be changed for no matter explanation why, you will have to make certain the brand new automotive meets your specs earlier than you settle for it. In the event you had simply stated “no” to the second one apartment, you additionally would possibly have have shyed away from this drawback.

It looks as if you had a pay as you go apartment, which means that you had already paid Priceline for the three-day apartment. So, while you returned the automobile, Greenback merely rented you a brand new one and saved the cash in your earlier automotive. Then, it appears find it irresistible attempted to push the accountability on Priceline to mend the issue.

I believe everybody was once a little bit perplexed. Priceline did not absolutely perceive your refund request. It attempted to mediate with Greenback, however the automotive apartment corporate claimed it had given you the proper car. It had, to begin with. However, that automotive did not have plates.

Priceline issued you a $25 reward card to make up for the difficulty. However, you sought after — and have been entitled to — money back for the 2 misplaced days.

I contacted Priceline. Priceline once more reached out to Greenback. “We have been in a position to protected money back from Greenback at the buyer’s behalf, which has been processed again to her bank card,” a Priceline spokeswoman advised me.

Christopher Elliott is the founding father of Elliott Advocacy, a nonprofit shopper group. Touch him at elliott.org/lend a hand or [email protected].